Supplier Management Training for Book Publishers
Course detail

This one day course has been designed to ensure participants become confident in supplier management and can manage their supply chain more efficiently than their competitors. 

Those who attend, normally experience problems in the following areas: 

  • Difficulty with creating a productive relationship with suppliers?
  • Frustration at suppliers not doing what you thought they were going to do?
  • Anxiety at how to keep track of how your suppliers are serving you?
  • Concern that disputes have not been dealt with effectively?

Through exercises throughout the day, using real life experiences, attendees will be given tools, advice and have clarity on how to approach the building blocks of good supplier relations, supply chain management and ultimately how to create and nurture the right supply chain strategy.

Understanding a balanced relationship
The manufacturing environment
What the client should expect from the supplier
What the supplier should expect from the client
The right relationship length

Different formats of communication
Proactive vs. reactive
Bonding with the client
Structured discussions

Setting the correct service level
A commercial or legal agreement?
Service level requirements
Ensuring the service level agreement is measurable and enforceable

Supplier reviews
Systems to ensure the review is worthwhile
Setting the agenda
Following on from the review

Supplier measurement
Why measure suppliers
Setting key performance indicators
Measuring key performance indicators
Using the results
Making sure it happens

Resolving Disputes
Dispute escalation ladders
Obtaining the facts
Resolution strategies
Dealing with internal issues

Creating a supplier management strategy
Measuring suppliers to the appropriate level
Delegation and relationships
Using information internally


Who is the course aimed at?
Staff who have a supplier management role, buyers or members of production or Quality Control Teams.

By the end of the day candidates will be able to:

  • Manage internal and supplier expectations
  • Set suppliers clear goals throughout the relationship
  • Measure supplier performance in an efficient manner
  • Resolve disputes swiftly and realistically
  • Allocate the right amount of management time to each supplier

Course summary
Get in touch for our next date!
1 day
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Matthew Parker
£445 plus VAT
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