Communication and Assertiveness
Course detail

We will start the session by learning the skills and behaviours to help you be more assertive, communicate better and influence others. You will also understand why sometimes you shy away from saying what you think and work out strategies to overcome this. There will be lots of case studies, examples and exercises to help you put into practice the tools and techniques covered. This set of skills, as well as building your assertiveness skills, will also help in dealing with conflict, managing relationships, influencing and negotiating.

Who is the course aimed at?
All those who want to increase their assertiveness and influence others more through their communication.
  • Learn assertiveness skills; saying what you think, backing up your views with reasons, voicing feelings when appropriate, giving incentives, setting expectations, actively listening, asking open questions, and building common ground.
  • Understand the beliefs and assumptions that hold you back from being assertive.
  • Have a process for planning and working out the best strategy for getting what you want from conversations.
  • Have practised assertive behaviours in work related case studies.

Key Areas

  • Understanding and recognising assertive, aggressive and passive behaviour.
  • Model for being assertive.
  • Case Study.
  • Beliefs and assumptions that stop you being assertive.
  • How to give feedback, say no and ask for what you want. 


The course was excellent and definitely met my expectations. The exercises were very useful, and the role play.

Imperial War Museum

Course summary
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1 Day
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Leanne Hoffman
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This course is run by:
Leanne Hoffman is a coach, trainer and consultant with a background and understanding of publishing, specialising in leadership, employee and organisational development. Leanne headed up Leadership & Development for Sage Publications for over 10 years, delivering Personal Effectiveness Workshops and various Management and Directors Level Development Programmes. Prior to that she worked for a range of companies including large corporates like Andersen Consulting and Tesco. Over the years Leanne has learnt much about how to motivate, engage and develop people so they can perform to the best of their abilities and contribute significantly to the organisations they work for. In addition Leanne is a registered and accredited psychotherapist with 10 years experience of working with patients. Leanne uses this experience to inform the design of her workshops and often includes Cognitive Behavioural Therapy tools to help build self-awareness and manage emotional responses.