Having Difficult Conversations
Course detail

In this workshop we start by working out why we find disagreements, communicating bad news, asking for the things that we want or giving feedback so challenging.  We look at a useful model to help you have difficult conversations and introduce a set of preparation questions to ensure you get the best out of these interactions. We spend time practising the skills covered using business scenarios and any of your own personal examples you want to share. By the end of the day you will have identified some difficult conversations you would like help with, have planned what to say and role-played the scenario.

Who is the course aimed at?
All who want to improve their skills in having difficult conversations and increase the effectiveness of their working relationships.
  • Learn how to have open and honest conversations that build effective relationships.
  • Improve communication skills in asking open questions, listening effectively, empathising, explaining the reasons behind your thinking, and finding the best option for all.
  • Reduce conflict and disagreement.
  • Increase your ability to influence and work well with others.

Key Areas

  • Understanding the challenges of having difficult conversations.
  • Model for having difficult conversations.
  • Giving feedback, saying no, communicating bad news and dealing with conflict.
  • Case studies.
  • Tool for planning and preparing for difficult conversations.


Course summary
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1 Day
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Leanne Hoffman
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This course is run by:
Leanne Hoffman is a coach, trainer and consultant with a background and understanding of publishing, specialising in leadership, employee and organisational development. Leanne headed up Leadership & Development for Sage Publications for over 10 years, delivering Personal Effectiveness Workshops and various Management and Directors Level Development Programmes. Prior to that she worked for a range of companies including large corporates like Andersen Consulting and Tesco. Over the years Leanne has learnt much about how to motivate, engage and develop people so they can perform to the best of their abilities and contribute significantly to the organisations they work for. In addition Leanne is a registered and accredited psychotherapist with 10 years experience of working with patients. Leanne uses this experience to inform the design of her workshops and often includes Cognitive Behavioural Therapy tools to help build self-awareness and manage emotional responses.