Managing Performance
Course detail

We start by discussing the importance of managing performance and how it can help motivate, develop and create a sense of purpose and autonomy in people. Next we look at an effective performance management process and how to put it into practice. We then take each part of the process and spend time on how to set clear expectations, develop people, review performance and manage under performance. We will also cover the conditions needed for people to thrive at work and achieve their best. There will be lots of case studies, examples and time to think about your own people’s objectives, development areas and reviews.

Who is the course aimed at?
At Managers and Supervisors who are responsible for the work of individuals or teams.
  • Set clear expectations and gain commitment to tasks.
  • Develop people so they have the skills to deliver their objectives.
  • Provide a process to communicate with, motivate and engage your people.
  • Be able to manage poor performance.
  • Proactively manage the performance of your people so they can achieve to the best of their abilities.

Key Areas

  • Introduction to Managing Performance and Delegation.
  • Creating a robust process.
  • Setting SMART objectives and development plans.
  • Reviewing performance.
  • Developing people.
  • Managing poor performance.
  • Case Studies.


Course summary
Get in touch for our next date!
1 Day
Download booking form
Leanne Hoffman
Are you interested in a bespoke version of this course?
This course is run by:
Leanne Hoffman is a coach, trainer and consultant with a background and understanding of publishing, specialising in leadership, employee and organisational development. Leanne headed up Leadership & Development for Sage Publications for over 10 years, delivering Personal Effectiveness Workshops and various Management and Directors Level Development Programmes. Prior to that she worked for a range of companies including large corporates like Andersen Consulting and Tesco. Over the years Leanne has learnt much about how to motivate, engage and develop people so they can perform to the best of their abilities and contribute significantly to the organisations they work for. In addition Leanne is a registered and accredited psychotherapist with 10 years experience of working with patients. Leanne uses this experience to inform the design of her workshops and often includes Cognitive Behavioural Therapy tools to help build self-awareness and manage emotional responses.